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Icare frisco5/4/2023 ![]() Fakkel, which I will not even want to call her by Dr. I wanted to retest to make sure I am negative and be able to leave home isolation from being almost two weeks in a room, have peace of mind to be close to my parents which both are 65+ years of age, I live with them and not live with the uncomfortable feeling that I can be COVID-19 positive and affect the people around me. The second visit was great up to the point of speaking with the doctor. The first visit was wonderful and it was a smooth process. This is my second visit to PrimaCare for Covid testing. Sorry Rita Cortez, but you are in the wrong career field if this is how you treat all of your patients on a daily basis! + More My husband asked the kind lady who took her place if Rita was having a bad day (because we all go through things) but apparently she wasn’t, this is her nature. NP said I was getting a steroid shot, I have always had a shot in hip/top of cheek, no problem, she wanted to put the shot in my side hip BONE area! No thank you! At that point I said I was a little uncomfortable doing that, she said that is how everyone there is trained to do it, I told her I have had a shot here before and this has never happened and she instantly walked out. I received a flu/Covid test, for both test, she stuck the swab down both nostril EACH test. Our family always gets taken care of at this facility, however this time.Rita Cortez made it weird! She was so awkwardly rude to me on top of doing weird treatment. Otherwise, I like the physicians and the convenience, except this time. Sometimes, a process may have some exception. I wished that the staff had checked with the doctor first to confirm if it’s medically necessary to see my patient again for the same reason and to only repeat a test. I decided to cancel all together and scheduled my son for the pcr test at CVS. I explained the scenario but it seems that the logic was not heard and was told that my son still need to be seen telemedicine. When I came back for the pcr test, the staff told me I need to do another telemedicine. But because they no longer were doing the covid test the staff told me to come in the next day. I called the same day of his rapid test to also have a pcr. However, I don’t think it was medically necessary to re-see my son for another telemedicine when I requested for my son to have a pcr covid test when he was just seen for the same exact reason the day before. Without my prior experiences, I would never return however, I hope this staff team I encountered was an anomaly. The doctor did provide my vitals after I asked and her bedside manner was the standard of professionalism and care that I have encountered in the past. When I explained to him, I had never visited for anything other than a Covid test, he was dismissive and provided me with none of my vitals. ![]() Once seen the male nurse didn’t weigh me but asked me to tell him my weight and began a discourse about me taking medication for high blood pressure and having been referred by a doctor. There was no one else left in the waiting room. When I asked Gracieanna about my appointment, then she stated, oh you’re next. Three white women show up without appointments, ask questions,Ĭomplete the Solv questionnaire at the desk and all get seen before me. Receptionist (Gracieanna)loudly asked for all waiting room to hear if I was using Medicare? I have been here numerous times using private insurance and nothing provides a reason for such a question. I have been here several times in the past and had not had to expierence a bad bed side manner from a provider I am hoping she was just not feeling well or not aware of this and will improve on my next visit. Clem was quick to get me out the door and acted as if I was not imporatant when I asked for her to look at my son and why was there swelling under his tongue and that I was concerned if there was congestion in his lungs she recommended covid testing I asked her could it be flu since my son had been around my grandbaby who was diagnosed with flu 2 days prior to my visit, her response was it was probably a false positive but she did not explain why she felt it was negative, I did ask for a flu test even thou she was reluctant to do one, then the nurse returned shortly afterwards and stated the results of the covid were negative as well as his flu test but I had to ask again why was there swelling under my son's tongue since both test were negative, the provider finally had told me it was his congestion.
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